Return & Exchange PolicyAt Gemologica.com, we stand behind the quality of our merchandise and want you to be absolutely satisfied with your new jewelry purchase! If you're not completely satisfied with your purchase, for any reason, you may return or exchange the item within 10 days of the shipment's receipt. All items must be returned in the original packaging and unworn condition. You will receive a refund of the original price paid for the item, less the original shipping fee and a small restocking fee of 10%, or you can exchange it for a different item in our collection.
Since we are committed to providing our customers with a wide selection of high quality fine jewelry at the lowest possible prices, while maintaining exceptional customer satisfaction, you may return any purchase you wish within 10 days of item receipt only. This best allows us to fulfill our commitment of complete customer satisfaction, while being able to provide the best possible prices. 10-Day returns and exchanges on unworn, undamaged merchandise only.
To insure customer satisfaction, our jewelry specialists fully inspect each product before it ships. If, however, something is wrong with an order that you just received, we certainly want to help you! Please click here for more information.
Return & Exchange Process
NO RETURNS OR EXCHANGES WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER 2. Packaging Your Return Carefully wrap the return item in its original packaging and be sure to include the return form in your package. Please click here to print our return form.
2. Packaging Your Return Carefully wrap the return item in its original packaging and be sure to include the return form in your package. Please click here to print our return form.
3. Shipping Your Return You may ship your return package as soon as you receive a RAN from us. Please ship your return using the U.S. Postal Service and insure the package for the full value of the item. We cannot be responsible for packages lost or damaged during return shipping. Therefore, we highly recommend that your return be sent as an insured package.
Returns must be shipped via the U.S. Postal Service only!
Postage Credit We are unable to reimburse for any postage unless the item you received is defective or an error has occurred when filling your order.
Problem with an Order If something is wrong with an order you received within the last 5 days, we certainly want to help you! To insure the highest possible quality, our jewelry specialists fully inspect each item before it ships. If any item is found defective within 5 days of receipt, or has been damaged in shipping, we will replace the item and absorb all additional shipping charges related to the return. Abuse or mistreatment causing items to break or be defective will be replaced at your expense. In the event that you have received a damaged or defective item, please contact our customer service department using our Contact Form or email us at returns@gemologica.com. A customer service representative will be happy to help you!
If you have any questions about our Return & Exchange Policy, please feel free to contact us at returns@gemologica.com.
